Return & Refund Policy
Return Period and Item Condition
At Loknath Gift Shop, your satisfaction is our priority. You may return any unused item in its original condition and packaging within 30 days from the date your order arrives. Returns outside this 30-day window will not be accepted.
Starting a Return
To begin the return process, please use the contact form on our website. Provide your order number and specify which items you want to return. We will respond with the return address and instructions on how to proceed.
Return Shipping Responsibility
You are responsible for return shipping costs unless the item arrived damaged, defective, or was an incorrect order. In such cases, Loknath Gift Shop covers the return shipping fees.
Damaged, Defective, or Incorrect Items
If your order arrives broken, leaking, or is not what you ordered, contact us within 7 days of delivery. Including a photo of the issue helps expedite resolution. We will provide either a replacement or a refund according to your preference.
Refund Process
Once we receive and inspect your returned items to ensure they meet our return conditions, we will process your refund to the original payment method. Refunds generally take 5-10 business days to appear, depending on your bank.
Items Not Eligible for Return
- Used or damaged items, including burned candles and used sprays or diffusers
- Products marked as final sale
- Items returned after the 30-day return period
- Gift cards, which are non-refundable
Returns of Gifted Items
If you are returning a gift, please inform us when initiating your return. Instead of a refund to the original payment method, we can issue store credit for the gift return.
Questions and Clarifications
If you are unsure whether your item qualifies for a return, please contact us before shipping it back. We aim to resolve issues upfront to prevent inconvenience for you.
Right to Refuse Returns
Loknath Gift Shop reserves the right to refuse returns that do not comply with these policies. In such cases, we will explain the reason for refusal clearly.
Contact Information
For assistance with returns or questions about this policy, please reach out using the contact form on our website or email us directly at dafoepilling@gmail.com.